Customerfeedback.org

The best customer feedback software compared – find the right provider for your business

There’s no doubt about it, a plethora of customer experience companies exist on the market and each day we place our hard-earned money and trust in the hands of other consumers, combing sites and online forums reading a myriad of evaluations.

With so many choices, we’ve decided to break it down for you and share our findings in a side-by-side transparent and informative comparison study of the most prominent rating and reviews providers.

Each one of these providers is a leader in its space, boasting the representation of notable businesses worldwide. While each certainly dominates in their own right, it’s no small oversight that there is a distinguishable difference in one provider leading the way. Hands down, our findings reveal that eKomi stands above the fold. When it comes to offering one of the most comprehensive customer experience platforms and options for businesses, eKomi takes the cake. As our determined leader in the category, we’ve decided to investigate further and break eKomi’s product down a bit more.

There's no doubt about it, a plethora of customer experience companies exist on the market and each day we place our hard-earned money and trust in the hands of other consumers, combing sites and online forums reading a myriad of evaluations. With so many choices, we've decided to break it...

There’s no doubt about it, a plethora of customer experience companies exist on the market and each day we place our hard-earned money and trust in the hands of other consumers, combing sites and online forums reading a myriad of evaluations.

With so many choices, we’ve decided to break it down for you and share our findings in a side-by-side transparent and informative comparison study of the most prominent rating and reviews providers.

Each one of these providers is a leader in its space, boasting the representation of notable businesses worldwide. While each certainly dominates in their own right, it’s no small oversight that there is a distinguishable difference in one provider leading the way. Hands down, our findings reveal that eKomi stands above the fold. When it comes to offering one of the most comprehensive customer experience platforms and options for businesses, eKomi takes the cake. As our determined leader in the category, we’ve decided to investigate further and break eKomi’s product down a bit more.

[...] learn more

We have analyzed the top online customer feedback providers for you:

logo-ekomi logo-yotpo logo-revoo logo-powerreviews logo-bazaarvoice
// Basic
HQ
Berlin / Germany Tel Aviv / Israel London / UK Chicago, IL / USA Austin, TX / USA
Founding year
2008 2011 2005 2006 2005
Number of Websites
21,000 22702 731 5000 15389
Number of Reviews
40,000,000 no data no data no data no data
Global
1 1 1 1 1
Multi-language backend
1 0 0 0 0
Multi-language frontend
1 1 1 1 1
Transaction based authentication
1 0 1 0 0
Vendor level reviews
1 0 0 0 0
Product level reviews
1 1 1 1 1
Set-Up time
days days weeks weeks months
Support
1 1 1 1 1
Enterprise SLA
1 1 1 1 1
Compliant to EU laws
1 1 1 1 0
Compliant to US laws
1 1 0 1 1
API
1 1 1 1 1
eApp Store
1 0 0 0 0
// Input
Mobile (SMS/Deeplinks, inApp process)
1 0 0 0 0
Online (Onsite form)
1 1 1 1 1
E-mail (Transaction/Confirmation)
1 1 1 1 1
POS (Tablet/iBeacon/Terminals/QRC)
1 1 1 1 0
Offline (Paper/Telephone/Manually)
1 1 1 1 0
Cross Web Crawler review aggregation
1 0 0 0 0
Review notification
1 0 1 0 1
Employer engagement
1 0 0 0 0
// Output
Quality trust seal
1 1 1 0 0
Vendor certificate page
1 0 0 0 0
Product certificate page
1 1 1 1 1
Full Google™ integration (Ratings/Listings/Snippets)
1 0 0 1 1
Bing and Yahoo seller ratings
1 1 1 1 0
Onsite widgets
1 1 1 1 1
Testimonial page
1 1 1 1 1
In-store product reviews
1 1 1 1 1
Storefront and Retargeting display advertising
1 0 0 1 1
inAPP integration (Android, iOS)
1 0 0 0 0
Automated SM connectivity
1 0 0 1 1
Open API
1 1 0 1 1
Social Media integration
1 1 1 1 1
Market Research option
1 0 0 0 0
// Processing
Manual review verification and activation
1 0 0 1 0
Human customer dialogue
1 0 1 0 0
Individual arbitration process
1 0 0 0 0
Review performance management
1 1 1 1 1
Review guidelines
1 1 1 1 1
Real-time review dashboard
1 1 1 1 1
C-Level dashboard
1 1 1 1 1
// Support
Full global multi-language Support
1 0 1 0 0
Support by phone
1 1 1 1 1
Support by e-mail
1 1 1 1 1
SLAs
1 1 1 1 1
Multi-tenancy (Agency enabler)
1 1 0 0 0

Some facts about eKomi

eKomi manages the full customer journey encompassing Feedback Generation, Management, Marketing and Social Integration, SEO, & Professional Services

eKomi is a Google-approved Partner and representative, adding Seller Rating Extensions to Google™ AdWords and Google™ Shopping Ads to generate more Trust & Transparency for businesses

The provider offers valuable Customer Experience, Engagement & Expectation Insights gained on a regular basis in order to improve a brand's performance

Consistent, continuous generation of vital relevant User Generated SEO Content push ratings and reviews across multiple channels in social media and other review portals & providers with its Review Hub sharing feature

eKomi's intelligent software allows for customizable and responsive real-time authentic, certified and legally stress-tested customer feedback online, in-store, via consulting meetings as well as on all other offline channels leveraging customer experiences to fortify a business's long-term profitability and growth

eKomi invokes strict privacy and data security policies and regular audits of its entire system

What you should know about customer feedback

Consumer insight

Consumer insight

By opening yourself up to suggestions and preferences through customer feedback, you will find out what your customer truly cares about, enabling you to enhance your offering and understand what motivates potential buyers to become a customer.

Create powerful marketing strategies

Create powerful marketing strategies

Customer feedback allows you to prevent lost sales and base strategies and plans on facts – not on assumptions. This allows you to increase your conversion rate significantly.

Improved search engine results

Improved search engine results

You are generating high-quality content through customer feedback in which your company name is mentioned. The more reviews you receive, the more likely you will also appear higher in the search engine result page.

Create a customer focused culture

Create a customer-focused culture

By opening yourself up for customer feedback you are showing your consumers that their opinions matter and thereby reinforce the connection with your customers.

Improvement of services/products and staff

Improvement of services/products and staff

Customer feedback gives you valuable insight into your business. If your product needs improvement, in terms of quality, you will find this out through customer feedback. You can also align your internal departments and create service recovery strategies.